Your Privacy Rights
Various state and federal laws give you rights concerning the privacy of your personal information. Quest Law, PLLC is responsible for the personal information we collect and hold. To ensure this accountability, we have developed this polciy, and trained our lawyers and support staff about our policies and practices.
Why Does Quest Law Need Personal Information?
Quest Law, PLLC provides legal services and products to a wide range of clients. In doing so, it produces direct marketing materials concerning its services and developments in the law.
What personal information do we collect?
Personal information is any information that identifies you, or by which your identity could be deduced. If we did not collect and use your personal information, we could not provide you with legal services.
How do we collect your personal information?
We collect information only by lawful and fair means, and not in an unreasonably intrusive way. Wherever possible we collect your personal information directly from you, both at the start of a retainer and in the course of our representation.
Sometimes, however, we may obtain information about you from other sources, for example:
your insurance company; your family members or friends who volunteer such information; your real estate agent in a property transaction; from a government agency or registry; your employer, if we are acting for you; your accountant.
In most cases, we shall ask you to specifically consent if we collect, use, or disclose your personal information. Normally, we ask for your consent in writing, but in some circumstances, we may accept your oral consent. Sometimes, your consent may be implied through your conduct with us, and sometimes it is not possible to gain consent in the case of volunteered information we did not solicit.
Use of Your Information
We use your personal information to provide legal advice and services to you, to administer our client time and billing databases and to include you in any direct marketing activities. If you tell us that you no longer wish to receive information about our services, or about new developments in the law, we will not send any further material. Quest Law, PLLC does not disclose your personal information to any third party to enable them to market their products and services. For example, we do not provide our client mailing lists to other law firms.
Disclosure of your Personal Information
Under certain circumstances, Quest Law, PLLC will disclose your personal information:
Updating Your Information
Since we use your personal information to provide legal services to you, it is important that the information be accurate and up-to-date. If during the course of our relationship, any of your information changes, please inform us so that we can make any necessary changes in our records.
Is Your Personal Information Secure?
Quest Law, PLLC takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:
limited premises security; restricted file access to personal information; technological safeguards deployed in our office such as security software and firewalls to prevent hacking or unauthorized computer access; internal password and security policies.
Access to Your Personal Information
You may ask for access to any personal information we hold about you. Summary information is available upon request. More detailed requests which require archive or other retrieval efforts or consts may be subject to our normal professional and disbursement fees.
If Quest Law, PLLC holds information about you and you can establish that it is not accurate, complete and up-to-date, Quest Law, PLLC will take reasonable steps to correct it.
Can I be denied access to my personal information?
Your rights to access your personal information are not absolute. We may deny access when:
it is required or authorized by law (for example, when a record containing personal information about you is protected by attorney-client privilege); to do so would reveal confidential information, and the personal information cannot be severed from the record; to do so could reasonably be expected to threaten the life or security of another individual, and the personal information cannot be severed from the record; or the information was generated in the course of a formal dispute resolution process. If we deny your request for access to, or refuse a request to correct your information, we shall explain why. Quest Law, PLLC does not sue your Social Security Number as a way of identifying or organizing the information we hold about you.
May I request anonymity?
Whenever it is legal and practicable, we may offer the opportunity to deal with general inquiries without providing your name. Federal and state law my require us to confirm the identity of certain clients, or disclose information in relation to certain large cash transactions.
To help us make credit decisions about clients, prevent fraud, check the identity of new clients and prevent money-laundering, we may – with your consent – request information about you from the files of consumer reporting agencies.
Communicating with Us
You should be awayre that e-mail is not a 100% secure medium, and you should be aware of this when contacting us to send personal or confidential information.
Requests for Access
If you have any questions, or wish to access your personal information, please write our office, as such requests cannot be honored if delivered by telephone, facsimile, or email.
Sending Information Does Not Form an Attorney – Client Relationship
Transmission of information from this Web site does not create an attorney-client relationship between you and Quest Law, PLLC, nor is it intended to do so. The transmission of the Web site, in part or in whole, and/or any communication with us via Internet e-mail through this site does not constitute or create an attorney-client relationship between us and any recipients
This policy was last modified on February 22, 2012